ECOMMERCE ASSOCIATE
FMCG (Fast Moving Consumer Goods) Industry

🚀 Introduction: Welcome to Dragon Edge Group, where innovation meets consumer needs on a global scale. We’re thrilled to announce an exciting opportunity for a passionate individual to join our team as an Ecommerce Associate. As the driving force behind our online presence, you’ll play a pivotal role in optimizing customer experiences and driving sales growth on our ecommerce platforms.

With a focus on both ecommerce operations and customer service, you’ll be instrumental in ensuring seamless transactions and fostering customer satisfaction. Your pivotal role contributes to our ambitious goal of delivering 100 million DEG products by 2031, solidifying our 17-year legacy of growth. Join us in crafting global brands that spark joy, excellence, and positivity, starting right here in the Philippines.

🌐 Why Join Us:

· Global Impact: Join Dragon Edge Group and become an integral part of a brand that transcends borders, offering you the opportunity to contribute to a worldwide presence and broaden your professional horizons on a global scale.

· Customer-Centric Focus: Be part of a team dedicated to delivering exceptional customer experiences in the ecommerce space. You’ll have the opportunity to directly impact customer satisfaction and loyalty through your efforts in optimizing the online shopping journey.

· Dynamic Collaboration: Embrace the chance to work within a collaborative ecosystem where teamwork across various departments fosters innovation and synergy, allowing you to lead ecommerce initiatives with a unified approach.

🌐 What We Expect:

· Delivery Platform Efficiency – your key responsibility will be optimizing listing, management, and order fulfillment efficiency on delivery apps like Grab, Pickaroo, Metromart, Nurseryvan.com, as well as managing POs for stores like Edamama. Your goal is to achieve 100% efficiency to ensure smooth operations and customer satisfaction.

· Content Performance Enhancement – ensure 100% target content posting and enhance engagement and conversion rates across our NVCOM and No Compromise Parenting platforms. You must foster meaningful interactions, drive higher engagement levels, and ultimately boost organic conversion rates, strengthening our brands’ online presence and customer connections.

· Customer Satisfaction Excellence – you must achieve 100% resolution of customer complaints and ensure a prompt response rate across all customer inquiries. By doing so, you are ensuring their satisfaction and fostering positive relationships with our brand.

🌐 You Should Have:

· Bachelor’s degree in Marketing and/or Business-related courses.
· At least 1 year of prior work experience in a similar role.
· Proficiency in managing various online platforms (Shopify, Lazada, Shopee, Tiktok)
· Strong attention to detail for accurate product listings and updates
· Excellent communication and customer service skills
· Analytical skills for sales data analysis and insights generation
· Ability to collaborate cross-functionally with brands, creatives, finance, operations, events.
· Proactiveness in identifying and resolving operational issues and customer concerns.

🌐 Key Behavioral Competencies:

· Adaptable & Fast: Ability to thrive in a fast-paced and dynamic e-commerce environment.
· Customer Focus: Dedication to understanding and meeting customer needs and expectations.
· Problem-Solving: Capacity to identify and address challenges effectively
· Collaboration: Willingness to work collaboratively with internal teams and external partners
· Initiative: Proactive approach to driving improvements and seizing opportunities
· Organization: Strong organizational skills to manage multiple tasks and priorities efficiently
· Creativity: Innovation in developing engaging content and marketing strategies
· Accountability: Responsibility for delivering results and meeting performance targets